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Privacy
  Policy

Introduction

DELZEN places great value on honesty and clarity and is committed to building strong and lasting relationships with our clients based on trust and mutual interest. The protection of your personal data is essential, and we want to inform you through this privacy policy about how we collect and process your data. This privacy policy defines and informs you how DELZEN uses and protects the information you transmit to us, if any, when you use this site from the following URL: www.delzen.fr (hereinafter the ‘Site’). Please note that this privacy policy may be changed or supplemented at any time by DELZEN, especially to comply with any legislative, regulatory, jurisprudential, or technological developments. If applicable, the date of its update will be clearly displayed.

1. Collection of Information

In general, you can visit our site without providing any personal information about yourself. You are in no way obligated to transmit this information to DELZEN. However, in case of refusal, you may not be able to benefit from certain information or services that you have requested. In this regard, DELZEN may, in certain cases, ask you to provide (hereinafter your ‘Personal Information’) for example to allow the processing of your information request, via our online forms (contact form, account creation form, online purchase order form).

2. Personal Data

The personal data that we may potentially collect via our forms (always with your consent) are:

  • First name and last name;
  • Email;
  • sex ;
  • phone number ;
  • Postal address ;
  • Age/date of birth;
  • Payment information (on e-commerce platforms);
  • Your purchase history (on e-commerce platforms);
  • Photos or videos of yourself that you wish to attach;
  • Information related to surveys that we use for statistical purposes.

In addition, we receive and record information from your computer and browser, your IP address, your software and hardware, and the page you are viewing via Google Analytics (see cookie policy). By consenting to provide us with this information (presence of a checkbox on each of our forms), you expressly agree that it will be processed by DELZEN, for the purposes indicated below as well as for the purposes mentioned at the end of each form. In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978, as amended, DELZEN informs you of the following points:

3. Identity of the data controller

The data controller is the company DELZEN.
DPO (Data Protection Officer): delzen@delzen.com, with its registered office at 83 avenue de Londres, 62138 Douvrin, FRANCE,
Phone: +33 391 830 505
Email : delzen@delzen.com

4. Use of Information / Purposes of the personal data transmitted

All the information we collect from you may be used to:
  • Personalize your experience and meet your individual needs
  • Improve our website
  • Improve customer service and address your support needs
  • Contact you by email
  • Administer a contest, promotion, or survey

5. Disclosure to third parties

We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, other than what is necessary to fulfill a request and/or transaction, such as to ship an order.

6. Data Protection

We implement a variety of security measures to maintain the safety of your personal information. SSL certificate, protected access (access rights policy). We also protect your information offline. Only employees who need to perform a specific job (e.g., billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.

7. Retention Period

Your personal data is not kept indefinitely in computer files: a retention period is determined based on the purpose for which this data was collected. Once this objective is achieved, your data is archived, deleted, or anonymized (especially for statistical purposes). Your Personal Information is kept by DELZEN only for the time corresponding to the purpose of the collection as indicated above, which in any case would not exceed 24 months. (13 months for cookies)

8. Authorized service providers and transfer to a third country outside the European Union

DELZEN may use service providers to facilitate the collection and processing of the data you have provided to us. These service providers may be located outside the European Union and may have access to the data collected through various forms on the Site. DELZEN has previously ensured that its service providers implement adequate guarantees and comply with strict conditions regarding confidentiality, use, and protection of data. Particular attention has been paid to the existence of Standard Contractual Clauses as well as to the Privacy Shield.

9. Data Protection Rights

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the email address (delzen@delzen.com), at the postal address 83 avenue de Londres 62138 Douvrin, FRANCE, Phone: +33 391 830 505

Right of access and communication of data

You can access the Personal Information concerning you. However, due to the obligation of security and confidentiality in the processing of personal data that is incumbent on DELZEN, you are informed that your request will be processed provided that you provide proof of your identity. DELZEN will be entitled to oppose requests that are manifestly abusive (due to their number, repetitive or systematic nature). For assistance in your approach, you will find by clicking on the following link a model letter developed by the National Commission for Information Technology and Civil Liberties (the ‘CNIL’). https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

Right to the rectification of your Personal Information

You have the right to rectify, update, lock, or delete the data concerning you. To assist you in your process, you will find by clicking on the following link a template letter developed by the CNIL. https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

You have the right to object.

The exercise of this right is possible in the following situations: When the exercise of this right is based on legitimate grounds; or When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes. To assist you in your process, you will find by clicking on the following link a template letter developed by the CNIL. https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

10. Response Time

DELZEN commits to responding to your request for access, rectification, or opposition, or any other additional request for information within a reasonable period, which shall not exceed 1 month from the receipt of your request.